Privacy policy

This privacy policy explains how The Hideout collects information about you when you use this website and how we process and store your personal information.

How we collect information

We collect information about you when you voluntarily sign up to our mailing list or complete our contact forms.

Our web servers do automatically log the IP/Internet address of your computer. This information does not identify you personally and you remain anonymous.

Website usage information is collected using cookies (see more under the cookies section).

Use of personal information

We process personal information collected via the website for the purposes of:

  • Providing information about products and services
  • Dealing with your enquiries and requests

Disclosures

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.

Marketing

Your name and email address will be collected and added to our mailing list only if volunteered to us by you on the newsletter sign up form or if you click the relevant box on our contact form. You have a right at any time to update your preferences and remove yourself from the mailing list – you can find details below.

Our email marketing also has tracking which allows us to see where subscribers are located, how many times emails are opened, which links are used and whether the email has been shared.

Your email address is not passed on to third parties or shared with people outside of The Hideout.

Opting-out of mailing lists

You can opt-out of our mailing list(s) the following ways:

Manage your preferences

Manage your preferences so you only receive emails you’re interested in by visiting your Preference Center – a link can be found in the footer and the bottom of all marketing emails.

Opt-out of all mailing lists

There is an unsubscribe link in the footer at the bottom of all marketing emails, simply click the link and you will be unsubscribed from all mailing lists but your details will remain in our system.

Opt-out of all mailing lists and have your details deleted from our records

Go to thehideout.co.uk/forget-me and complete the form (there is also a link to this form in the footer at the bottom of our site). Please note this is a manual process so one of the team will be in touch with you once the request has been completed.

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. This helps us tailor the site to your needs as well as improve the website in the future. Find out more about cookies on www.allaboutcookies.org.

You can delete/control cookies via your browser settings by following these instructions, however if you choose to block cookies then your browsing experience may be affected. This includes:

  • Live Chat functionality (if available)
  • Track the pages you visit via Google Analytics / Tag Manager
  • Allow you to share pages with social networks
  • Allow you to share pages via Add This (if available)

Access to your information

You have the right to see what personal data we hold about you. If you would like this information, please email us on team@thehideout.co.uk or write to us. We may charge a small fee of £10 to carry out this request.

Links to external sites

We may have links to other websites that are not managed by ourselves. We do not take responsibility for any information you share with these linked sites. This privacy statement covers The Hideout website at the following address: www.thehideout.co.uk

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16th April 2018.

Contact us

If you have any questions about our privacy policy or the information we hold about you, you can contact us the following ways:

Email us:

team@thehideout.co.uk

Write to us:

The Hideout

The Oast, Church Farm, Ulcombe ME17 1DN