Support

We’re not just here for the lifespan of your project — we’re here for the long haul. Whether we’ve just launched your new brand or we have been working together for years, The Hideout will always be around to support you.

Technical support

Process

If you have any technical issues or concerns about your website, please contact support@thehideout.co.uk or alternatively use the form below. To help us understand and diagnose the issue, please describe the problem accurately and supply as much supporting information as possible. We have put together a list of helpful data below.

Shortly after submitting the report, you will automatically be assigned a support ticket number. Our support team then reviews the issue and will aim to be in touch with you within two working days.

Important information

What system, browser and version were you using?

What were you doing directly before, during and after the issue occurred?

A link to the actual page where the issue is occurring.

Any images and/or videos of the issue

If you are locked out or have connection issues, please provide us with your IP address (see your IT) or the IPv4 result from websites such aswhatismyipaddress.com. This will help us debug issues relating to your connection to the site or WordPress User lockouts.

Your details

Tell us your contact details.

First name *

Last name *

Email address *

Phone number

Do you have a retainer with us? *

Issue details

Please let us know the details about the issue that is occuring.

What is the website address that the issue is occuring on?

What is your IP or IPv4 address? (www.whatismyipaddress.com)

Which device is the issue occuring?

What system and version are you on? e.g Apple Mac - Sequoia 15.1.1

Please describe your issue in detail. Include any error codes that may have appeared, and what you were doing directly before the issue occurred.

Please upload any Images or video of the issue. (.jpg, .png, .pdf)

I agree to The Hideout collecting my details and contacting me via the information I have provided on this form.
This form collects your name, contact number, email address, as well as a number of details related to your support issue so that we can contact you regarding your support enquiry. Please check our Privacy Policy to see how we protect and manage your submitted data.