Hospitality brand experts

With strategic brand and website creative, we support hospitality brands to connect with their audience, strengthen their presence, and grow with purpose.

OVERVIEW

From local venues to global household names, we’ve spent the last decades partnering with hospitality brands, so we understand what makes the industry tick. We know it’s about more than just what people see. It’s how it feels — every interaction matters, however small it may seem.

But, as attractive as our brands look, we’re not here to create art. Everything we do is grounded in strategy and commercial value. Our work connects with your audience, strengthens your brand perception, and ultimately helps drive bookings, footfall, and loyalty.

Who we've worked with
SERVICES WE OFFER

We’ve worked across the full spectrum of Michelin-starred restaurants, boutique hotels and international hospitality groups, adapting to the needs of businesses that are as varied as the guests they serve. It’s fast-paced, experience-driven, and detail-obsessed — and we love every bit of it.

All of this experience has made us accustomed to moving at pace and adjusting quickly with services that are just as collaborative and flexible as the hospitality industry itself, all while being built around your goals.

Learn more

Decades of experience

We understand your world. We've worked with names like Paris Society, Nikki Beach, Endo Kazutoshi, and more across fine dining, private member clubs, event venues, and global hospitality groups, so we are ready whether you're running a single site or a global portfolio.

Focused on commercial value

Everything we create is built with purpose. Do we think about brand perception? Yes, of course. However, conversion, customer experience, and performance are at the heart of a brand's success.

An extension of your team

We work closely with in-house marketing teams, internal designers, operations managers and stakeholders to make sure what we're creating truly fits. Clear communication, quick turnaround, and collaboration are baked into our process, making us part of your team.

Bespoke, brand-first approach

Off-the-shelf solutions don't cut it in hospitality. Each business is unique, and we take a brand-first approach to everything we do. We build brands that feel unique and are carefully considered across every moment of the customer experience. This sets you apart from the competition, connects with your target audience and encourages deeper relationships.

Design, digital, and everything in between

We bring everything together under one roof. A roof where design and development go hand in hand, so every detail looks and works beautifully. New websites, branded printed collateral or digital campaigns; we have the in-house team to support it all.

A smooth, supportive process

Timeframes are tight in hospitality, and we get that. Our process is built to be efficient without compromising quality. We'll start with a detailed discovery session to understand your needs and goals, then move into the design and development phase, keeping you updated at every step. We keep things moving and take the stress off your plate with a transparent, collaborative process that delivers results on time and within budget.

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“The Hideout have completely remodelled our online landscape across all of our brands. Their strategic input is something we have come to rely on as our brand partner and their execution is incredibly smooth and positive from start to finish.”

Lara Merefield, Head of Marketing C.R.G.
Case study examples

We’ve partnered with a wide range of hospitality clients over the years, from independent venues finding their voice to established groups looking to evolve their brand and digital presence. Our work includes visual identity, websites, printed collateral and everything in between, always shaped by the needs of the business.

Paris Society

A multisite framework for a global leader in luxury hospitality

Kioku by Endo

A brand for Michelin star chef Endo Kazutoshi’s rooftop restaurant atop The OWO

Nikki Beach

Digital partners to the prestigious worldwide brand of beach clubs, restaurants and residences

Wentworth Club

An exceptional digital experience for the famous and historic golf course

Rathfinny

Creating a central digital presence for one of England's premier sparkling wine brands

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Brand identity and logo

Just like a good dish, a brand consists of many different ingredients. We help hospitality businesses find the right combination to create their voice and build an identity that feels true to who they are. And when you get it right, people come back for more.

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Website design

Your website is often your first impression, like the sign on your door. We design and build sites that look great, work smoothly and actually convert. Mobile-friendly and easy to update, we create something that's right for your venue, no matter the size, status or timezone.

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Menus and printed materials

Your brand deserves a place in the world. With every printed piece — big or small — you get the chance to say something. This can be menus, in-room guides, signage, or flyers. We're here to make sure it all feels cohesive, polished, and a bit more exciting than your standard laminated A4.

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Video and photography

People eat with their eyes and let's face it, Instagram is the new word of mouth. We shoot the kind of imagery that makes people book, visit, and tag their friends. Whether it's hero shots of your venue or behind-the-scenes content, we'll help bring your space to life.

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Email marketing

Your audience wants to hear from you; they just don't want to be spammed. We help you plan and design email campaigns that actually get opened, read and clicked. With bespoke templated and strategic copywriting, we keep things on-brand, on-message, and far away from the junk folder.

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What's it like to work with us?

We keep things clear and collaborative from day one. We'll guide you through the process, answer your questions, and build a project plan around your goals and timelines, no matter if you're still shaping your idea or know exactly what you need.

Quotes are always free with no strings attached. Just tell us what you're looking to achieve, and we'll come back with something clear and realistic. Timezones also aren't a problem, and we're well-versed in working across multiple teams and markets. So, even if you are on the other side of the world, we'll slot right in.

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